Returns and Refund Policy

Company Name	PT. SUNG BRANDWEAR INTERNATIONAL.LTD
Return Address	Jl. Pempatan Munggu, Munggu, Kec. Mengwi, Kabupaten Badung, Bali 8035, Indonesia
Contact Details	Email: bali@snugbrandwear.id / WhatsApp: +62 853 39112341

45-Day Money Back Guarantee

At Snug Brandwear, we want you to shop with confidence. We understand that choosing clothing online can be challenging, which is why we offer a generous 45-day return policy.

Return Eligibility & Non-Returnable Items

Eligible Returns Must Be	Non-Returnable Items
Unworn and unused In the same condition as received In original packaging Accompanied by proof of purchase	Gift cards Personalized products Items marked as final sale Special offer/promotional items Items damaged through normal wear and tear

Return Process

Contact us at bali@snugbrandwear.id or text us at +62 853 39112341 to initiate your return
We'll provide return instructions and address details
Pack your items securely in their original packaging
Ship the items using a trackable shipping method

Important: Please do not return your purchase to the address shown on the package without contacting us first.

Shipping & Refund Process

Shipping Costs	Refund Process
Return shipping costs are the responsibility of the customer Original shipping charges are non-refundable We'll cover return shipping costs for our errors Return labels provided only for defective products	We'll inspect the items You'll receive an email confirming approval or rejection Approved refunds processed within 1 week Credit applied to original payment method

Additional Information

Exchanges	Defective Items
Only for defective/damaged items Contact us for same-item exchanges No refunds after exchange	Contact us immediately 1-year warranty with 50% discount on replacement Photos required for defect claims

Refund and Exchange