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Where comfort meets premium quality—explore SUNG’s top 2025 trends!
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45 Days Money Back Guarantee
Returns within 45 days receive a full refund.
WORLDWIDE EXPRESS SHIPPING
Ship anywhere within 72 Hours, rates available at checkout.
24/7 SUPPORT
Call us on Whatsapp anytime at +62 822 4765 1094.
No, all customs fees and taxes are included in the final amount you pay at checkout. We handle all necessary declarations and clearance procedures through DHL, ensuring a smooth delivery process.
What happens if there is a customs issue?
While extremely rare (occurs in about 1 in 1000 orders), if any customs issue arises that prevents delivery, we will issue you a full refund immediately, without requiring you to wait for customs to return the item.
As soon as you place your order, you will receive a confirmation email.
Once your package is shipped, we will send you your DHL Express tracking details.
On your chosen delivery date, you will also receive an SMS reminder regarding your delivery.
If you need further assistance, feel free to reach out to us on WhatsApp at +62 822 4765 1094.
Once your order is placed, you will receive a confirmation email with your order details and the selected shipping method. We process orders within 24 hours, and once shipped via DHL Express Tracked, delivery is guaranteed within 48 hours.
The first 100 orders will receive free express DHL delivery, included with their purchase. After that, standard delivery to your doorstep via our local courier will cost $20.
No worries! We accept exchanges. Simply contact us on WhatsApp at +62 822 4765 1094 with your order number, name, and the issue you’re facing, and we’ll assist you in exchanging the item as soon as possible.
PAKAIAN MEREK SUNG
Di SUNG BRANDWEAR, kami berkomitmen untuk memastikan kepuasan pelanggan dalam setiap pembelian. Jika Anda tidak sepenuhnya puas dengan pembelian Anda, kami siap membantu.
1. Pengembalian
Anda memiliki [jumlah hari, misalnya, 30] hari sejak tanggal Anda menerima barang untuk mengajukan pengembalian. Agar memenuhi syarat untuk pengembalian, barang Anda harus belum pernah digunakan, dalam kondisi yang sama seperti saat Anda menerimanya, dan dalam kemasan aslinya. Anda juga harus memberikan tanda terima atau bukti pembelian.
2. Pengembalian dana
Setelah kami menerima barang yang Anda kembalikan, kami akan memeriksanya dan memberi tahu Anda tentang status pengembalian dana Anda. Jika pengembalian dana Anda disetujui, kami akan memulai pengembalian dana ke metode pembayaran awal Anda. Waktu yang diperlukan agar pengembalian dana muncul di akun Anda akan bergantung pada kebijakan penerbit kartu Anda.
3. Pertukaran
Kami hanya mengganti barang jika barang tersebut rusak atau cacat. Jika Anda perlu menukar barang dengan barang yang sama, kirimkan email kepada kami di Info@snugbrandwear.com dan kirimkan barang Anda ke: [Alamat pengembalian]. Jika barang tersebut habis stok atau tidak tersedia, kami akan memberi tahu Anda dan menawarkan produk alternatif atau pengembalian uang.
4. Barang yang Tidak Dapat Dikembalikan
Barang-barang tertentu tidak dapat dikembalikan, termasuk:
- Barang yang mudah rusak seperti makanan, bunga, koran, atau majalah.
- Barang-barang intim atau saniter.
- Bahan berbahaya, atau cairan atau gas yang mudah terbakar.
5. Barang Obral
Hanya barang dengan harga normal yang dapat dikembalikan uangnya. Barang obral tidak memenuhi syarat untuk pengembalian uang.
6. Biaya Pengiriman
Anda akan bertanggung jawab untuk membayar sendiri biaya pengiriman untuk mengembalikan barang Anda. Biaya pengiriman tidak dapat dikembalikan. Jika Anda menerima pengembalian dana, biaya pengiriman kembali akan dipotong dari pengembalian dana Anda.
7. Proses Pengembalian
- Untuk memulai pengembalian, hubungi kami di Info@snugbrandwear.com dengan nomor pesanan dan detail tentang produk yang ingin Anda kembalikan.
- Kami akan segera menanggapi dengan instruksi tentang cara mengembalikan barang dari pesanan Anda.
- Kembalikan barang Anda ke alamat yang diberikan dengan kemasan asli dan tanda terima atau bukti pembelian.
8. Hubungi Kami
Jika Anda memiliki pertanyaan tentang cara mengembalikan barang Anda kepada kami, silakan hubungi kami di:
PAKAIAN MEREK SUNG
Surel: Info@snugbrandwear.com
WhatsApp: +908502550358
To keep your Snug products soft and long-lasting, follow these care tips:
Washing: Machine wash in cold water (30°C or below) on a gentle cycle with similar colors. Use a mild detergent and avoid bleach or harsh chemicals.
Drying: Air drying is recommended. If using a dryer, select a low heat setting to prevent shrinkage.
Ironing & Storage: Iron on a low to medium heat setting while slightly damp. Store folded or hung in a cool, dry place to avoid deep creases.
Additional Tips: Wash less frequently, turn garments inside out before washing, and avoid wringing to maintain shape.
Following these steps will keep your Snug products looking fresh and comfortable for longer!
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible to request a cancellation. Once an order has been shipped, we are unable to cancel it, but you may be eligible for a return or exchange based on our return policy. For assistance, reach out to us on WhatsApp at +62 822 4765 1094.
Address: No 23 Jl. Pempatan Munggu, Munggu, Kec. Mengwi, Bali 80351
Book your store appointment by messaging us on WhatsApp at +62 822 4765 1094.
Monday - Saturday
9.00 A.M- 18.00 P.M